Project culminates three-year project that integrates NMSP CAD and RMS 

SANTA FE – New Mexico State Police launched a new cloud-native computer-aided dispatch (CAD) system, upgrading its core method of managing dispatch calls for police officers and first responders in the field following a three-year project to upgrade the critical system. The CAD was developed to be used from a cloud (hosted) environment, which transfers data more efficiently and quickly.  

Dispatchers can now prioritize calls for service, identify the status and location of responders in the field, and effectively dispatch personnel to calls. New Mexico State Police (NMSP) officers now can receive messages in the field via their various devices, including mobile data terminals (MDTs), radios, and cell phones, placing real time information at their fingertips, said Department of Public Safety Secretary Jason R. Bowie.  

“The ability to access a modern, secure, and enhanced computer-aided dispatch across the state is critical for our officers. This system boosts our ability to access critical data in real-time, ensure faster deployments, and share mission critical information with our partners across the state,” said Bowie. “It means more time in the field and less time writing reports.” 

The new systems also interface with a geographic information system (GIS), records management systems (RMS), and the National Crime Information Center (NCIC), which provides known criminal history, and detailed person information. All are critical for police officers when they are responding to incidents. 

“Our priority has always been the safety and security of the communities we serve. We are continuously exploring and implementing new technologies and software solutions to enhance our capabilities to complete that mission,” said New Mexico State Police Chief W. Troy Weisler. “These tools enable us to be more proactive, efficient, and responsive in our efforts to combat crime, ensure public safety, and protect our officers.” 

The unified CAD (UCAD) system interfaces with multiple agencies and computer systems that serve law enforcement, fire, and emergency medical services, providing enhanced communication across multiple agencies and jurisdictions. The NMSP provides dispatching services for a variety of agencies, including New Mexico Corrections, New Mexico Game and Fish; Mora, San Miguel, and Socorro counties; federal partners such as U.S. Wildlife Service, U.S. Forest Service, the Bureau of Land Management, and about 10 other partners, said Weisler.  

Go live followed months of testing between DPS Communications, State Police and Department of Game and Fish, and included y training for officers and dispatchers. The Mark43 Computer-aided Dispatch and Mobile System was integrated with a Mark43 Records Management System on May 1, 2024, which is the culmination of a three-year effort which started in May 2021. 

The Mark43 Chief Executive Officer Bob Hughes said he was proud to partner with the New Mexico Department of Public Safety. “We are dedicated to enhancing public safety across the state, working hand-in-hand to leverage our modern, secure technology will help ensure that their emergency response is faster and more efficient, ultimately supporting our shared mission of safer communities."