Santa Fe, NM – Pursuant to Governor Lujan Grisham's Executive Order 2024-155, issued October 21, 2024 in response to the devastating severe flooding impacting Chavez County, the New Mexico Office of Superintendent of Insurance (OSI) issued an Emergency Order to protect access to insurance and the stability of insurance markets during the emergencies declared in the Governors executive order.
The Order requires health insurers to provide grace periods for premium payments, refill prescriptions early, cover out-of-network services, waive patient cost-sharing and prior authorizations, and cover replacements of essential medical supplies and equipment that were left behind due to evacuations. These emergency protections are intended to remove financial burdens and administrative hurdles to medically-necessary services.
The Order also requires property insurers, including those offering homeowners and automobile policies, to provide grace periods for premium payment and claims submission, waive deductibles, postpone cancellations and non-renewals, and suspend late payment fees.
OSI stands ready to serve New Mexicans when the time comes to resolve insurance issues. The agency's emergency hotline number for the Catastrophic Floods is 1-833-485-1336. To file a complaint, visit: https://www.osi.state.nm.us/pages/misc/complaints
